Hydra Cleanse

Acetyl Octapeptide-3, Salvia Sclarea Extract, Kaempferia Galanga Root Extract, Aloe Barbadensis Leaf Extract, Cucumber Fruit Extract, Hyaluronic Acid, Allantoin and Pro-vitamin B-5.

To initiate a return, please email us at skinshadesstudio@outlook.com with your name, the items you wish to return, and the reason for the return. Once we receive your return, we will process your refund within 15 days, provided the return meets our qualifications.

Please note that original shipping charges are non-refundable unless the return is due to our error, in which case we will provide a prepaid return label via email. If your order arrives damaged or incorrect, please contact us as soon as possible for assistance.

Only unused products qualify for a 30-day return policy.

If you return an item from an order that qualified for a promotion—such as a gift with purchase, a discount, or free shipping—the value of that promotion will be deducted from your refund. If your return includes an item that made you eligible for a "gift with purchase" offer, please include the promotional item in your return to avoid its value being deducted from your refund.

For returns received beyond the 30-day limit, we reserve the right to deny a refund, issue a partial refund, or provide store credit at our discretion. To ensure eligibility, we strongly recommend emailing us at skinshadesstudio@outlook.com before sending back any products.

All Clearance Item sales are final.

Return Address:
Skin & Shades Studio
Attn: Returns
37 W. Yokuts Ave., Suite B, Studio 21
Stockton, CA 95207

Cancellations

Once an order has been processed through our website, we are unable to cancel it. If you no longer wish to receive your order, please contact us at skinshadesstudio@outlook.com. Your order will be handled as a return and will be subject to our return policy, including any processing delays.

• If the order has not shipped, we will also refund any shipping charges.

• If the order has shipped, you will be responsible for returning the package to us, just like any standard return.

Skin & Shades Studio ships only within the United States using various companies at its discretion.

Shipping & Processing Times

• Orders typically ship within 5 business days of placement.

• During peak periods, processing may take longer before shipment.

• Orders are processed and shipped Monday–Friday during regular business hours, excluding major holidays. See our holiday closure schedule here.

• Delivery times vary depending on the delivery company.

• Shipping prices may vary.

Shipping Restrictions

• We do not ship to Freight Forwarders.

• We only ship within the continental U.S., Alaska, and Hawaii.

• Shipping options and pricing for Alaska and Hawaii vary based on service availability.

Address Changes

If a delivery address change is requested after an order has shipped, a $20 fee will apply. However, carriers may offer free pickup options at designated facilities.